IT Support Engineer
• Support customers and company engineers by providing troubleshooting/knowledge transfer.
• Provides remote technical support through the Team Viewer platform and through communication with our customers and agents.
• Log support tickets and track status with different team members.
• Support tickets coordination and follow-up.
• Develop articles/blogs for scenarios related to company products.
• Contribute and give User-Training on new systems functionalities.
3-4 Years similar experience
Bachelor's Degree in IT / Computers
Education Qualification 1: Bachelor in Any Specialization
Company Industry : IT – Software Services
Functional Area : Network Administration / System Administration / Security (IT Software)